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Warranty Regulations

 Warranty Regulations

Vietnam Sufat Corporation makes a warranty free for each new motorcycle for fail because of material quality or errors in the manufacture as well as in using condition. Our company will make a warranty with the following conditions:

 

1. WARRANTY CONDITIONS

-Sold vehicles must be completed and checked by the Agents of the Company.

-Warranty must be fulfilled with information details of the owner.

-Motorcycle must be operated, checked and maintained periodically by the Company's Agents so as to be suitable with the instructions in the motorcycle owner's manual.

 

2. PERIOD OF WARRANTY.

The period of warranty for Sufat motorcycle is 12 months from the date of delivering to the owner or the warranty registration date or until the motorcycle works about 12,000 km.

 

3.  PERIOD OF MAINTENANCE.

Agents are responsible to do period of maintenance free for all sold Sufat motorcycles for  the first maintenance within a month and next 15 days from the date of delivering motorcycle (after travelling about 1.000 km). Sufat Vietnam Company will pay for the agents to do this work. Take notice that free maintenance is not applied to spare parts and materials that need to be placed (such as lubricating oil, oil filter, etc...)

 

Customers have to detain this warranty with full details of the period of maintenance.

 

4.THE ISSUES ARE NOT COVERED BY WARRANTY

These warranty regulations are not applied to the cases are considered as damage caused by motorcycle use, time use or damages related to the use of motorcycle. It does not include damages to private rights or the cost to get the damaged motorcycle to the Agent. Warranty Regulations are also not applied to the following cases:

a )Normal maintenance services such as changing lubricating oil, adjusting carburetor, brakes, clutches, wheels etc

 b) Replacing the damaged parts in the process of using the motorcycle such as sparking plug, all oil filter types, brush, the connection points, fuses, cone, pinion, chain, block,  all kinds of electric wires, light bulb, light case, battery, tyre and tube, wheel rim, xu- pap adjustment  screw, and rubber details (except oil checker).

c ) Motorcycles are used for a race, for hire or use as public transportion.

d) The requests to repair or replace because of accidents, collisions or by external factors such as rust, aging, corrosion or discoloration caused by chemical nature, keeping motorcycle outdoors or unusual weather conditions.

e) The damages caused by using motorcycle wrongly and carelessly, using not suitable with the design purpose or in the user manual.

f) The damages caused by using spare parts that are not Sufat spare parts.

g) In the cases of adding or lowering spare parts, changing the design, construction or fit other details or spare parts that do not belong to Vietnam Sufat Corporation.

h) In case the motorcycle is set and fit, adjusted or repaired, cause bad effects to the safety of the motorcycle

i) In case the motorcycle is not maintained completely and correctly with request of Sufat Vietnam Corporation’s agents

j) In case the motorcycle is set and fit, adjusted or repaired that is not due toVietnam Sufat Corporation's agents .

 

5. WARRANTY

If any damages of the Sufat motorcycle fits above warranty conditions. Sufat Vietnam Corpration is responsible to replace all the damaged details by new spare parts or equivalent if Sufat Viet Nam Corporation confirms that the cause of fail is due to the quality of materials or due to wrong errors in the production process. Warranty Regulations are not applied to replace cluster of details, the whole engine or for any reasons.

 

6. WARRANTY REGULATIONS EXPANSION

 Warranty Regulations is issued by Sufat Vietnam Corporation. There are not any agents,  individuals, representative or employee who have jurisdiction to expand the effect of the Warranty Regulations as well as give the opinion that is concerned to theWarranty Regulations in the name of Sufat Vietnam Corporation.

 

7. WARRANTY AND REPAIR.

a) The repair or replacement of damaged details and solution to the complaints about customer’s warranty must be done by the agents.

b) All the details are replaced within the warranty will be done by the Sufat Vietnam Corporation.

c) Sufat’s original spare parts will be used to replace all the damaged details within the Warranty Regulations.

d) The details replaced or repaired within the Warranty are guaranteed only within the warranty period of motorcycle.

 

8. DESIGN CHANGING.

 Sufat Vietnam Corporation has the right, anytime, to change design or technical features of any details, any types of motorcycle without informing and being responsible to perform the  similar change to the previous products.

 

9. CHANGING THE OWNER AND USING MOTORCYCLE IN FOREIGN COUNTRIES.

The remaining time of warranty will still be valid for the new owner if the details of the changing the owner informed to the Sufat Vietnam Corporation.

The warranty is valid only in countries where the motorcycle is firstly registered.

 

 10. THE FINAL DECISION TO COMPLAINTS

Sufat Vietnam Corporation has right to agree or disagree about the complaints filed by the agents.